Dresser Wayne

September 17, 2008: Dresser Wayne Helps Gulf Coast Retailers with Recovery Immediately Following Hurricane Ike

In the aftermath of Hurricane Ike, one of the largest storms to hit southeast Texas in decades, Dresser Wayne (www.DresserWayne.com), a global innovator of retail fuel dispensers and technologies, is helping fuel retailers meet the critical demand for fuel as affected communities press forward with recovery efforts. Dresser Wayne has deployed a special unit of service technicians and truckloads of replacement parts to repair damaged fuel dispensers and retail systems as quickly as possible.

"Left with extensive damage and widespread power outages in the storm's wake, this highly-populated region's need for fuel is vital," explains Carlos Martinez, director of Field Technical Services. "People need more than fuel for their vehicles right now. They need gasoline to power generators just to satisfy basic necessities as they wait for power restoration, which could take weeks in certain areas."

As fuel retailers are working hard to help their customers in the midst of difficult circumstances, Dresser Wayne has been proactively supporting them. "Technicians throughout our service network and from our Help Desk organization are rallying together to get fuel dispensers back on-line," Evan Duval, director of Service Operations says. "Even before the storm, our sales teams were reaching out to customers to begin organizing assistance."

Requiring a large degree of coordination, the task is monumental. In addition to assessing the damage using traditional methods and the latest diagnostic technology, Dresser Wayne has been locating and dispatching the right equipment, parts and expertise to meet essential needs immediately. In fact, the company has designated a project manager, Jessica Gonzalez, to handle the complex logistics involved in responding to a disaster of this magnitude. "The damage is staggering," describes Martinez. "As we conduct assessments, we are uncovering the full scope of issues that need our attention, and we are committed to seeing our customers through this."

Duval adds, "Everyone here fully recognizes the importance of this undertaking. They have left the comfort of their homes in unaffected areas and made it a personal mission to help the area recover swiftly."

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